The Essential 2024 Soft Skills Master Class Bundle

10 Courses & 13 Hours
You save 66%

What's Included

Improve Your Influence & Negotiation Skills
  • Experience level required: Beginner
  • Access 20 lectures & 1.5 hours of content 24/7
  • Length of time users can access this course: Lifetime

Improve Your Influence & Negotiation Skills

Skill Success

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Ross Maynard | Process Improvement Specialist

4.3/5 Instructor Rating: ★ ★ ★ ★

Ross has 30 years of experience as a process improvement consultant and facilitator, combining strong analytical skills, with 30 years of experience in process analysis and improvement, and organizational transformation. Ross has supported improvement projects with some of the world's leading organizations including Boeing, Rolls Royce, Thermofisher Scientific, Royal Bank of Scotland, Parker Hannifin, Watlow Electric, Bosch, the NHS, and many others. He has spoken at conferences and seminars in the UK, Denmark, Russia, Italy, and Australia; and had many articles published in business journals.


To communicate effectively, facilitate improving performance, and negotiate positive outcomes with colleagues, customers, and suppliers, we need to influence others. Influencing is something we do every day and is particularly important in our professional lives as we seek to ensure our work impacts the organization positively.

Negotiation is another skill we use daily – from agreeing on what the kids can watch on their devices, what to have for dinner, the remit and timescale for an upcoming project, contracting a systems upgrade, planning the year-end process, and so on. Even applying for a new job is a negotiation around skills, requirements, and their worth. In this course, we look at developing your influencing skills and combining them with negotiation skills to improve your effectiveness at work.

  • Access 20 lectures & 1.5 hours 24/7
  • Know the components of influence
  • Use your personality type in influencing
  • Learn how to influence both by listening & non-verbally
  • Understand what negotiation is
  • Know the 4 possible outcomes of negotiation
  • Learn what the drivers of success in negotiation are
  • Prepare for a negotiation & build rapport
  • Get the questions you can use in negotiation
  • Learn how to close a negotiation
  • Know what to do if a negotiation gets "stuck"
  • Explore specific issues in negotiating a project, business contract, job application & asking a pay raise or promotion


Important Details

  • Length of time users can access this course: lifetime
  • Access options: desktop & mobile
  • Redemption deadline: redeem your code within 30 days of purchase
  • Experience level required: beginner
  • Certificate of Completion ONLY
  • Have questions on how digital purchases work? Learn more here


  • Any device with basic specifications


  • Unredeemed licenses can be returned for store credit within 30 days of purchase. Once your license is redeemed, all sales are final.
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